Support Services

We are committed to providing the highest quality of customer support to all our clients ensuring you make the most of your investment in IDEA.

Help is just a phone call away with an IDEA support and maintenance plan. All clients are offered the same high level of service and benefits, to ensure that help is available when required.

We operate a locally based helpdesk where our skilled technical team is on hand to take your call and talk you through any issues you are facing regarding IDEA features and functions.

We have direct access to the support team and services from CaseWare IDEA in Canada for further help and resolution of any issues.

Unlimited access to CaseWare IDEA online support is provided where users can reference the knowledgebase, forums, downloads, white papers and other resources all designed to help you maximise your use of IDEA.

Receive all the latest IDEA updates and new releases by downloading directly from the CaseWare IDEA support website.

We regularly communicate with our clients, so whether we are running a training course, new documentation is available, or a software update has been released, we ensure you are informed promptly.

If you are a supported customer and have a question of a technical nature please contact our support team.


Tel: 1800 728 862 or 02 9229 8299




Smart Analyzer
IDEA Server


IDEA Training dates now available on CaseWare Australia & New Zealand website including NEW online training. View HERE

Contact Us

Request a demo

Request a meeting

Book training